Frequently Asked Questions

Setup, Scope, Pricing, Cleanup, VAT, Sales Tax

Getting Started and Onboarding

  • We arrange a call, and together decide which options are most suitable for your use case. We connect your accounting file and bank feeds, share the last month’s statements, and start on the first day of the next calendar month. Typical setup: 5–10 business days.

  • Read-only bank access (or bank feeds), your existing accounting file (or we’ll create one), and prior statements, sales/billing tools.

  • One of our support agents will be your partner regarding all matters. You can contact them any time, anywhere.

  • Yes, and if you are using software other than QuickBooks or Xero, we can also support you in migrating your books - clean, safe and simple.

Services and Scope

  • This is basic bookkeeping. Transaction categorization, reconciliations, month-end close, P&L/Balance Sheet/Cash Flow, and a brief commentary highlighting trends and action items.

  • Yes. We scope the backlog, quote a fixed fee, collect all of the files and documentation necessary from you, clean historical data, and build you a clear and precise transaction history.

  • Available on Growth Accounting and CFO Elite: bill capture/approvals, payment scheduling (you authorize), invoicing, customer statements, and AR follow-ups.

  • Absolutely. We align it to your business model and reporting needs.

Pricing & commitments

  • Simple monthly plans based on complexity and volume (transactions, accounts, apps). Catch-up work is quoted separately.

  • It’s your choice. Either agree to a month-to-month with a 30-day notice—so you can scale up or down as you grow, or sign up for a full year in advance.

  • We review usage quarterly and adjust tiers transparently if volume materially increases or decreases.

Software, access & data

  • QuickBooks Online for our USA and Canadian clients, and Xero for those residing in the UK, South Africa, Australia and New Zealand.

    We also connect common tools (Stripe, Shopify, PayPal, Amazon, Gusto/Deel, Dext/Hubdoc, etc.).

  • We need to connect to your bank feed to make sure the transactions we record are true and correct.

    You do this by connecting your bank feed to your own instance of QuickBooks or Xero. This way we can see and categorise transactions without needing to log into your bank.

    In terms of safety, we prefer read-only access and Multi-Factor Authentication on all accounts.

  • Yes—grant “accountant/bookkeeper” roles in QuickBooks/Xero and read-only banking.

    You always remain the owner/admin and have full control over who has access to which features.

Deliverables, cadence & support

  • It depends on the final agreement, but generally you can count on a Monthly P&L, Balance Sheet, Cash Flow + KPI snapshot.

    Weekly/biweekly reconciliations available on higher tiers.

  • Yes. We walk through variances, cash position, burn, and next steps. The frequency of the review calls are determined during the agreement discussions.

  • It depends on the transaction volume and how much catching up needs to be done. If it seems unrealistic we will propose workarounds and reasonable deadlines.

Catch-up & “messy books”

  • Depends on months of backlog and app complexity. Most SMEs see 3–12 months cleaned within 2–4 weeks once we have access.

  • Yes. We recode misclassified expenses, reconcile unreconciled accounts, fix duplicate entries, and document changes for your CPA or year-end filings.

US taxes (for American clients)

  • We don’t file income taxes directly; we prepare year-end financials and a CPA-ready package. Then we have two options:

    1) You use one of our verified partners to file your taxes

    2) or we collaborate with your tax firm.

  • Not directly, but we offer it via our partner tax firms.

  • We’ll recommend a method based on your business model and compliance needs—and keep books consistent with that choice.

    The choice depends on business size, industry, financial complexity, and tax regulations, with accrual often required for larger businesses or those with significant inventory. 

UK taxes & compliance (for British clients)

  • We can reconcile VAT accounts, but for filing for VAT returns we work with our verified and registered tax partners.

    This way you can be certain that everything gets handled as it should.

  • We can refer you to our payroll partners. We do not offer it as a service directly.

  • We maintain your CIS records and highlight IR35 risk factors in contracts and working practices. Status determinations and SDSs are made by the hiring client. Where a formal determination is needed, we coordinate with our specialist partners or with your nominated filing agent.

  • We discuss calendar statutory deadlines, prepare what’s needed from the books, and coordinate with your accountant or agent.

    For filing of taxes we work with a verified tax partner or your own tax advisor and agent.